{"id":7760,"date":"2017-01-10T14:44:03","date_gmt":"2017-01-10T13:44:03","guid":{"rendered":"https:\/\/www.fightingfilms.shop\/faqs\/"},"modified":"2024-01-24T16:15:27","modified_gmt":"2024-01-24T15:15:27","slug":"faqs","status":"publish","type":"page","link":"https:\/\/fightingfilms.shop\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

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My purchase of Fighting Films judogi<\/h3>\n

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What if I’m not sure of my Kimono size?<\/h4>\n

Not sure what size to get for your Fighting Films kimono? No problem!<\/p>\n

If you have any doubts, please consult the article<\/a> on this subject or contact us directly.[\/vc_column_text][vc_column_text]
\nWhat’s the difference between the Superstar Original and the Superstar 750?<\/p>\n

The Superstar Original and Superstar 750 are the two top-of-the-range kimonos from Fighting Films. The difference between the two lies in the weight of each. The Superstar Original is 920 g and the Superstar 750 is 750 g. The new IJF standards mean that international competitors must opt for the Superstar 750 kimono. If you don’t compete internationally, you can stick to the more slim-fitting Superstar Original with a shorter skirt.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]
\nHow do I place a club order?<\/p>\n

To access the special club rates, please log on to https:\/\/www.fightingfilms.shop\/inscriptions\/. A minimum of 10 kimonos must be ordered.[\/vc_column_text][vc_column_text]
\nIs it possible to customize my Kimono?<\/p>\n

It is indeed possible to embroider your kimonos and belts at Fighting Films. We have an embroidery machine in our store, so if you want to add a name or logo to your kimono, there’s no extra delay!<\/p>\n

For modifications directly affecting the Fighting Films logo, the delivery time will be extended to 10 weeks, as these modifications are made directly at the factory. It’s also possible to personalize the kimono on the shoulders, or replace the “Superstar” text with the name of the club or fighter. Additional charges apply (\u20ac20 for heart embroidery, \u20ac20 for shoulder embroidery). To place an
\norder, go to the contact page.<\/p>\n

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Returns & Refunds<\/h3>\n

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\nHow do I return a product?<\/p>\n

As long as an item is still in its original condition, you can return it. If you have washed your kimono, we will not be able to take it back.
\nYou have 14 calendar days from the date of your return request to send the item back.[\/vc_column_text][vc_column_text]
\nWhere can I return a product?<\/p>\n

To the order of :<\/p>\n

Fighting Films \/ Kokoro
\n1 rue des Messageries
\n75010 Paris, France<\/p>\n

For the time being, return shipping costs are the responsibility of the buyer.
\na free returns voucher.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]
\nWhat are the conditions of withdrawal?<\/p>\n

You have 14 calendar days from the date of receipt of your product to exercise your right of withdrawal. The item must not have been used and must be returned in its original packaging and in good condition. Personalized items are non-refundable, so make sure you choose the right size![\/vc_column_text][vc_column_text]
\nWhat are the refund conditions?<\/p>\n

As long as an item is still in its original condition, the refund will be total, otherwise it will be partial or non-refundable.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1629127378660{margin-bottom: 50px !important;}”]<\/p>\n

Shipping & Delivery<\/h3>\n

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\nWhat delivery method is used?<\/p>\n

Deliveries are made by DPD, directly to your home. Or by DHL if you’re abroad.[\/vc_column_text][vc_column_text]
\nCan I collect my order in the boutique?<\/p>\n

If you’d like to try out your kimonos and chat with us, our team will be delighted to meet you in our boutique.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]
\nWhen will I receive my order?<\/p>\n

If the items ordered are in stock, please allow between 2 and 4 working days for France and between 4 and 8 working days for the European Union.[\/vc_column_text][vc_column_text]
\nI haven’t received all the items I ordered. What should I do?<\/p>\n

Please contact us via our contact form with your order number in the subject line.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1629126376032{margin-bottom: 50px !important;}”]<\/p>\n

Payment<\/h3>\n

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\nIs payment secure?<\/p>\n

Fighting Films guarantees total security for your e-commerce purchases. You can pay by credit card (Visa, Mastercard, American Express). This secure transaction system is provided by PayPlug.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]
\nHow do I get a bill?<\/p>\n

Invoices are available in your subscriber area. If you have a problem with your invoice, go to the contact page and send us an email.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365316112{margin-top: 75px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1629100962188{margin-bottom: 50px !important;}”] My purchase of Fighting Films judogi [\/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text] What if I’m not sure of my Kimono size? Not sure what size to get for your Fighting Films kimono? No problem! If you have any […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-boxed.php","meta":{"footnotes":""},"class_list":["post-7760","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/pages\/7760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/comments?post=7760"}],"version-history":[{"count":0,"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/pages\/7760\/revisions"}],"wp:attachment":[{"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/media?parent=7760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}