{"id":7760,"date":"2017-01-10T14:44:03","date_gmt":"2017-01-10T13:44:03","guid":{"rendered":"https:\/\/www.fightingfilms.shop\/faqs\/"},"modified":"2026-05-18T15:31:21","modified_gmt":"2026-05-18T13:31:21","slug":"faqs","status":"publish","type":"page","link":"https:\/\/fightingfilms.shop\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

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My purchase of Kimono Fighting Films<\/strong><\/h3>\n

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If I’m not sure about the size of my Kimono? <\/strong><\/h5>\n

Not sure what size to get for your Fighting Films kimonos? No worries!<\/span><\/p>\n

If you have any doubts, please consult the article on this subject<\/a> or contact us directly here<\/a>.[\/vc_column_text][vc_column_text]<\/p>\n

What’s the difference between the Superstar Original and the Superstar 750? <\/strong><\/h5>\n

The Superstar Original and Superstar 750 are the two top-of-the-range kimonos from Fighting Films. The difference between the two lies in the weight of each. The Superstar Original is 920 g and the Superstar 750 is 750 g. The new IJF standards mean that international competitors have to go for the Superstar 750 kimono. If you’re not competing internationally, you can stick to the more slim-fitting Superstar Original with a shorter skirt.<\/span>[\/vc_column_text][vc_column_text css=””]Customs duties and taxes :<\/strong><\/p>\n

For orders shipped outside France, customs fees or import taxes may apply. These charges are payable by the purchaser and vary according to the country of destination. Please check with local customs authorities. <\/p>\n

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How do I place a club order?<\/strong><\/h5>\n

To access the special rates for clubs, please log in via this access:<\/span> https:\/\/www.fightingfilms.shop\/inscriptions\/.<\/a> A minimum of 10 kimonos must be ordered.<\/span><\/span>[\/vc_column_text][vc_column_text]<\/p>\n

Can I customize my Kimono? <\/strong><\/h5>\n

It is indeed possible to embroider your kimonos and belts at Fighting Films. We have an embroidery machine in our store, so if you’d like to add a name or logo to your kimono, there’s no extra delay! <\/span><\/p>\n

For modifications directly affecting the Fighting Films logo, the delivery time will be extended to 10 weeks, as these modifications are made directly at the factory. It is also possible to personalize the kimono on the shoulders, or replace the “Superstar” text with the name of the club or fighter. Additional charges apply (\u20ac20 for heart embroidery, \u20ac20 for shoulder embroidery). To place an order
\n, go to the contact page.<\/a> <\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1629127426943{margin-bottom: 50px !important;}”]<\/p>\n

Returns & Refunds<\/h3>\n

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How do I return a product?<\/strong><\/h5>\n

As long as an item is still in its original condition<\/strong>, you can return it. If you have washed your kimono, we will not be able to take it back.
\nYou have 14<\/strong> calendar days<\/strong> from the date of your return request to send the item back. <\/span>[\/vc_column_text][vc_column_text]<\/p>\n

Where can I return a product?<\/strong><\/h5>\n

To the order of :<\/span><\/p>\n

Fighting Films \/ Kokoro<\/span>
\n1 rue des Messageries<\/span>
\n75010 Paris<\/span><\/p>\n

Lastly, return shipping costs are currently at the buyer’s expense, but we are working on the following<\/span>
\na free return slip.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]<\/p>\n

What are the withdrawal conditions?<\/strong><\/h5>\n

You have 14 calendar days from the date of receipt of your product to exercise your right of withdrawal. The item must not have been used and must be returned in its original packaging and in good condition. All personalized items are non-refundable. Ask us for advice on choosing the right size! <\/span>[\/vc_column_text][vc_column_text]<\/p>\n

What are the repayment conditions?<\/strong><\/h5>\n

As long as an item is still in its original condition, the refund will be total, otherwise it will be partial or non-refundable.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1629127378660{margin-bottom: 50px !important;}”]<\/p>\n

Shipping & Delivery<\/h3>\n

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What delivery method do you use?<\/strong><\/h5>\n

Deliveries are made by DPD, directly to your home. Or by DHL if you’re abroad. <\/span>[\/vc_column_text][vc_column_text]<\/p>\n

Can I collect my order in store?<\/strong><\/h5>\n

If you’d like to come and try on your kimonos and chat with us, our team will be delighted to welcome you. <\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]<\/p>\n

When will I receive my order?<\/strong><\/h5>\n

If the items ordered are in stock, please allow between 2 and 4 working days for France and between 4 and 8 working days for the European Union.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n

I haven’t received all the items I ordered. What should I do? <\/strong><\/h5>\n

Please contact us via our contact form with your order number in the subject line.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1629126376032{margin-bottom: 50px !important;}”]<\/p>\n

Payment<\/h3>\n

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Is payment secure?<\/strong><\/h5>\n

Fighting Films guarantees total security for your e-commerce purchases. You can pay with a wide range of credit cards (Visa, Mastercard, American Express). This secure transaction system is provided by PayPlug. <\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]<\/p>\n

How do I get an invoice?<\/strong><\/h5>\n

Invoices are available in your subscriber area. If you encounter a problem with your invoice, go to the contact<\/a> page and send us an email. <\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365316112{margin-top: 75px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1629100962188{margin-bottom: 50px !important;}”] My purchase of Kimono Fighting Films [\/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text] If I’m not sure about the size of my Kimono? Not sure what size to get for your Fighting Films kimonos? No worries! If you have […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-boxed.php","meta":{"footnotes":""},"class_list":["post-7760","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/pages\/7760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/comments?post=7760"}],"version-history":[{"count":6,"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/pages\/7760\/revisions"}],"predecessor-version":[{"id":35348,"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/pages\/7760\/revisions\/35348"}],"wp:attachment":[{"href":"https:\/\/fightingfilms.shop\/en\/wp-json\/wp\/v2\/media?parent=7760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}